Retailers/Consumers
The CrossIron Mills customer service centre, Calgary, Alberta
Ivanhoe Cambridge’s commitment to its retailers finds expression in the time, energy and money it invests in developing and redeveloping shopping centres.
Creativity and hard work are two of the keys to constantly enhancing the customer experience at Ivanhoe Cambridge’s shopping centres.
Standing out through innovation
Numerous R&D programs, market studies, retail incubation initiatives, extreme makeover projects and leading-edge marketing campaigns help Ivanhoe Cambridge attract and retain market-leading retailers while driving customer traffic.
Service at its B.E.S.T.
Ivanhoe Cambridge has put in place an initiative known as the B.E.S.T. (Building Exceptional Service Teams) program in order to further improve the quality of customer service in its shopping centres.
Listening to our retailers
Every two years, Ivanhoe Cambridge polls major retailers in its portfolio to determine their level of satisfaction. In addition, the www.icleasing.ca website features a detailed list of leasing opportunities in its centres so that retailers can easily scout out the ideal location to suit their needs.